Today we received notice from Google that we would be receiving credit for the loss of service earlier in the week.
Between 12:45 PM to 2:15 PM PDT | 19:45 – 21:15 GMT on Tuesday, September 1, 2009, Google Apps Gmail users were unable to access their accounts through the Gmail web interface. … As a result of this incident, we are extending a 3-day SLA credit to your account. This credit will be reflected in an automatic 3-day extension to your Google Apps term date, and no action is needed on the part of your administrators.
Looks like Google like Netflix know how to handle customer service. If only the second worst cell phone company would do the same.
